Returns & Refund Requests
We want you to be completely satisfied with every collectible product. Enter the email used during checkout to start a return or refund request.
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Terms & Conditions for Returns
Our return and refund guidelines are designed to protect collectors and guarantee 100% authentic numismatic products.
7-Day Window
Initiate a return request within 7 calendar days of your order's delivery date.
Archival Condition
Items must remain in their original protective currency sleeves and unaltered condition.
Prepaid Returns
We cover return courier charges if the product arrived damaged or incorrect.
5–7 Day Refunds
Refunds are credited directly to your original payment method (UPI/Card/Bank) after inspection.
1. Eligibility for Returns & Exchanges
You are eligible for a return or replacement if:
- The item arrived damaged or the outer packaging was breached during transit.
- You received a different item, denomination, or country than what was ordered.
- There is a material grading discrepancy compared to the catalog listing.
2. Non-Returnable Conditions
Due to the delicate nature of numismatic paper money and collectible coins, items are not eligible for return if:
- The banknote has been folded, bent, stained, or removed from its protective archival sleeve.
- A coin has been cleaned, polished, wiped with cloth, or removed from its sealed holder.
- The return request was submitted after the 7-day inspection window has elapsed.
3. Refund Process & Timelines
Once your returned package is received at our facility, our numismatists will inspect the item within 24–48 hours. Upon approval, your full refund (including standard shipping where applicable) will be issued directly through our payment gateway (Razorpay) to your original payment source (UPI, Credit/Debit Card, or Netbanking) within 5–7 business days.
4. Order Cancellations
Orders can be cancelled free of charge at any time prior to dispatch. Once a parcel has been handed over to the courier and tracking is generated, it must be received and returned under the standard 7-day return policy.